Refund policy

At Kupriva, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.

This policy does not limit any rights or remedies you may have under applicable federal or state consumer protection laws.

Quick Summary

Return period: Within 30 days of delivery.
Return authorization: An RMA number is required for all returns.
Product condition: Items must be new, unused and in their original packaging.
Return shipping costs: Customers are responsible for return shipping costs unless the item is defective, damaged or incorrect.
Restocking fees: We do not charge restocking fees.
Defective or incorrect items: Kupriva will cover reasonable return shipping costs.

1. 30-Day Returns

You may request a return within 30 days of receiving your order. If your order contains multiple items delivered separately, the return period begins when the last item is delivered.

To be eligible for a return:

  • The item must be new and unused.

  • The item must be in its original packaging.

  • All accessories, components and documentation must be included.

  • The return request must be submitted within 30 days of delivery.

  • Kupriva must issue an RMA number before the item is shipped back.

To request a return, email contact@kupriva.com with your full name, order number and the item you wish to return.

If your return meets the requirements above, we will provide an RMA number and return instructions. After receiving your return instructions, you must ship the item within 14 days.

2. Return Shipping Costs

Customers are responsible for the direct cost of return shipping for standard returns. We recommend using a tracked shipping service and keeping your shipping receipt until your return has been processed.

Kupriva will cover reasonable return shipping costs when the item:

  • Arrives damaged;

  • Is defective;

  • Is incomplete; or

  • Is different from the item ordered.

Please contact us before returning a defective, damaged or incorrect item so that we can provide the appropriate return instructions. Do not ship items back without prior authorization.

3. Return Address

Approved returns should be sent to:

Zellumia LLC / Kupriva – Returns
16192 Coastal Highway
Lewes, Delaware 19958
United States

4. Items That Cannot Be Accepted for Return

We may reject a return or reduce the refund if the returned item is:

  • Used, worn or damaged;

  • Modified or altered;

  • Missing accessories, components or documentation;

  • Returned without its original packaging; or

  • Returned without a valid RMA number.

These conditions do not affect any rights or remedies available under applicable law for defective or misrepresented products.

5. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incomplete or different from what you ordered, please contact us at contact@kupriva.com as soon as possible.

Please include your order number and a description of the issue. Photos of the product, packaging and shipping label may help us resolve your case more quickly, but they are not required to contact us.

We will review the issue and, where appropriate, provide a replacement, repair, refund or another suitable solution in accordance with applicable law and any applicable product warranty.

Kupriva will cover reasonable return shipping costs for approved defective, damaged, incomplete or incorrect items.

6. Lifetime Replacement Warranty

Any lifetime replacement warranty advertised by Kupriva is a voluntary warranty offered in addition to this Return & Refund Policy.

The warranty provider, coverage period, geographic scope, claim procedure and exclusions are described in the applicable Lifetime Replacement Warranty terms.

This voluntary warranty does not limit any rights or remedies available under applicable law.

7. Refunds

Once your return is received, we will inspect the item and notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method. Original shipping charges are generally non-refundable, except where the return is due to an item being defective, damaged or incorrectly shipped.

After the refund has been processed, it may take additional time for your bank or payment provider to make the funds available in your account.

We do not charge restocking fees. Any deduction will only be made where permitted by applicable law and where the returned item has lost value because of handling beyond what was reasonably necessary to inspect it.

8. Incorrect Address, Failed Delivery or Refused Delivery

Please carefully review your shipping address before completing your order. Contact us as soon as possible if your address needs to be corrected. Once an order has shipped, we may be unable to change the delivery address.

If a delivery fails because of an incorrect address supplied by the customer, failure to collect the package or an unjustified refusal of delivery, any additional shipping or return costs actually incurred may be deducted from the refund where permitted by applicable law.

We are generally not responsible for packages that are lost or stolen after the carrier has confirmed delivery, except where otherwise required by applicable law.

9. Product Images and Specifications

We make reasonable efforts to display product colors, dimensions and details accurately. However, colors may appear slightly different depending on your screen settings, lighting conditions and device.

Minor differences caused by technical factors do not automatically constitute a product defect. This does not affect any rights you may have if the product does not conform to its description or the terms of your purchase.

10. Chargebacks and Payment Disputes

If you experience a problem with your order, please contact us first whenever possible so that we can review the issue and work toward a solution.

This request does not limit your right to contact your payment provider, bank or credit card company.

If a chargeback or payment dispute is initiated, we may provide accurate order-related information to the relevant payment provider for review, including order details, payment records, shipping and delivery information, and relevant communications.

11. Contact Us

If you have questions about a return, refund or replacement, please contact us:

Kupriva Customer Support
Zellumia LLC, doing business as Kupriva
16192 Coastal Highway
Lewes, Delaware 19958
United States
Email: contact@kupriva.com

Optional Return Request Form

You may use the following form to request a return. Using this form is optional.

To:
Zellumia LLC, doing business as Kupriva
16192 Coastal Highway
Lewes, Delaware 19958
United States
Email: contact@kupriva.com

I am requesting a return for the following item(s):

Order number:

Order date:

Delivery date:

Customer name:

Customer email:

Reason for return:

Date: